Salesforce recently laid off 4,000 customer support employees as AI agents increasingly handle routine interactions. This move reflects a broader trend of automation impacting customer service roles across industries. The integration of AI highlights the importance of upskilling for employees to focus on complex tasks and collaborate effectively with AI systems for career sustainability.source https://timesofindia.indiatimes.com/education/news/salesforce-ceo-marc-benioff-slashes-4000-jobs-as-ai-takes-over-are-customer-service-roles-in-the-us-becoming-obsolete/articleshow/123641736.cms